Privacy Policy

1. Overview

Aurelius Cleaning Co. (ABN 12 345 678 910) is committed to protecting your privacy. This Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect information you provide directly — including your name, business name, email address, phone number, postal address, site details, billing information and any details submitted via our quote, booking or contact forms. We may also collect technical information automatically, such as IP address, device and browser type, and pages visited, via cookies and similar technologies.

3. How We Use Your Information

• To prepare quotes, schedule services and fulfil contracts;
• To invoice, process payments and manage accounts;
• To communicate about bookings, service updates and account matters;
• To improve our website, services and customer experience;
• To comply with legal, regulatory, tax and WHS obligations;
• To send marketing communications where you have opted in (you can opt out at any time).

4. Disclosure

We do not sell your personal information. We may disclose it to trusted service providers acting on our behalf (payment processors, email and CRM platforms, scheduling tools, cloud hosting), to our insurers and professional advisers, and to regulators or law enforcement where required by law. Where information is transferred overseas, we take reasonable steps to ensure recipients comply with the APPs.

5. Cookies

Our website uses cookies and similar technologies to operate the site, remember preferences, measure performance and improve user experience. You can disable cookies through your browser settings; some site features may not function correctly without them.

6. Data Security

We use industry-standard physical, technical and administrative safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No system is perfectly secure, and we cannot guarantee the security of information transmitted over the internet.

7. Retention

We retain personal information only for as long as necessary to deliver our services, meet legal and tax obligations, resolve disputes and enforce our agreements. When information is no longer required, we destroy or de-identify it in a secure manner.

8. Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request — or to lodge a privacy complaint — please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified via our website. Continued use of our services after an update constitutes acceptance of the revised Policy.

11. Contact

Privacy Officer · hello@aurelius.com.au · 1300 287 354 · Level 32, 1 Bligh St, Sydney NSW 2000.